FAQs

 No, you do not need a referral to book an appointment, just ring our clinic on 03 385 1966 to book in.

Yes, we do. We can create and submit a claim for you. Or alternatively if you already have a claim, please bring any ACC claim paperwork you have that is relevant to the injury we will be treating you for.

Bring any paperwork that may have been given to you by the hospital, your doctor or specialist including XRAYs, you may also bring a support person with you to your appointments.

Most treatment sessions will take approximately 30 minutes.

We recommend wearing something comfortable to make it easy to reach the treatment site. Alternatively, you can bring shorts/ clothing to change into if needed.

Yes, payment of surcharge fees (or private fees – if not ACC) is required at the end of each treatment.  We accept EFTPOS, cash, credit cards including AMEX, apple pay and Dinners Club.

If you are a Southern Cross member with a qualifying plan, we may be able to charge your treatment cost directly to Southern Cross. 

If you have another health insurance provider, we provide you with a copy of your payment receipt to claim with your insurer. 

Yes you can, however we do require a minimum of 4 hours’ notice prior to your appointment time. Missed appointments and late cancellations will incur a fee.

Please call the clinic on 03 385 1966 or email us at office@chchparkphysio.co.nz

If you are getting in touch after hours, feel free to either leave us a voicemail or send us an email.

No, you would need to see your GP for a medical certificate.

Yes it is, we have a ramp that leads into the clinic making it convenient for wheelchair users and those with lowered mobility. We have also got disability parking near the clinic entrance.

Yes there is, we have physiotherapy car parks right in front of the clinic and a multitude of other available parks.